FitSM-basics for NRIS staff

Introduction

This course is to introduce FitSM basics and NRIS specific implementation details for NRIS employees and not a preparatory course for the FitSM foundation exam. However, this course will give a good basis to work towards the exam.

We have based content available via CC-BY license from https://www.fitsm.eu/. Some content are direct copy-pasts and provide links to further details from the original site.

The development of FitSM was supported by the European Commission as part of the Seventh Framework Program. FitSM is maintained by ITEMO e.V., a non-profit partnership of specialists in the field of IT management, including experts from industry and research.

More details visit FitSM working group https://www.fitsm.eu

Schedule

  • Room: Realfagbygget R50 (Second floor),NTNU gløshaugen

  • Date/Time: 01-Dec-2022 (09:00-15:00)

  • Course contact: sabryr@uio.no (mobile 93870788)

  • We have arranged lunch for all registered participants

  • Requirements: No prior knowledge needed.

    • You need to bring your own laptop

    • You need an active account on gitlab.sigma2.no

Date

Time

Topic

01-Dec-2022

09:00-09:30

What is ITSM/FitSM ?

01-Dec-2022

09:30-09:45

How to use HedgDoc on https://md.sigma2.no/

01-Dec-2022

10:00-10:45

Introductions to FitSM terms and concepts

01-Dec-2022

11:00-11:30

What is a service and services NRIS offer

01-Dec-2022

11:30-12:30

Lunch

01-Dec-2022

12:30-14:00

Group activity - FitSM Process

01-Dec-2022

14:15-15:00

Gitlab setup used in FitSM

Contents: